Date: Available On Demand on https://inform.tmforum.org/webinars/succeeding-digitalization-power-5-dimension-digital-maturity-model/
Duration: 1 hour, 7 minutes
Digital transformation remains a hot topic in the communications industry and beyond. However, the lack of a collective company focus or multidimensional integrated effort can lead to wasted time, money and effort.
By leveraging a digital maturity model, companies can develop outcome-oriented roadmaps, with measurable achievement milestones. This, combined with professional services capabilities, will help improve customer experience and revenues.
- Why a Digital Maturity Model and metrics are required
- How to use a Digital Maturity Model and metrics in pre and post-digitalization phases
- Discuss how digital maturity models can help in defining a roadmap for customer experience and business optimization
- Outline how to leverage professional services to improve your digital business and digital services
Chief Marketing Officer, Carrier Software Services
Huawei Technologies Co. Ltd
Emmanuel has more than eighteen years’ experience in ICT business and technology management and leadership. A Telecom IT & Billing professional with five years market development focus for business IT and digital transformation services. He also has nine years experience as a CIO/CTIO with multinational CSPs such as Airtel Africa, Zain Africa, Western Wireless International LLC, three years as a Telecom business entrepreneur and two years leading various banking and telecom transformation projects.
Senior Consultant, Digital Telecom & Revenue Management
Huawei Technologies Co. Ltd (MEA)
Chaitanya has 18 Years of Telecom experience in Business Consulting, Telco Operations & Solutions. He has core expertise in Digital BSS, Revenue Assurance & Fraud Management and is fascinated by the future of Digital Telcos, working on digital enabling solutions & roadmap, digital maturity assessment, and digital RA modelling.
Managing Director, TM Forum Insights Research
Robert J. (Rob) Rich is Managing Director of the TM Forum’s Transformation Research Center, and TM Forum Insights Group, the Forum’s market research arm. In this position, he is responsible for all facets of the TRC and Insights, and is a regular contributor to the Research portfolio.
Rob Rich has more than 15 years experience in market research and consulting, including 2 years as an independent consultant, 11 years as Executive Vice President of Communications & Networking Research & Consulting for the Yankee Group, and 2 years as Director of Communications Equipment and Services at Dataquest, a research firm subsequently acquired by Gartner Group. In each role, he was responsible for research and consulting on both fixed and wireless network services, equipment, and software for service providers, technology suppliers, and investors. He has also managed research groups covering enterprise networking and enterprise IT applications.
Prior to joining Dataquest, Rob Rich spent 17 years in the computer/networking industry, where he held management positions in communications, professional services, software engineering and information technology strategy. He also served as CIO for a mid-sized retail firm, and divisional systems and programming director for a very large financial services firm.
Rob Rich has extensive knowledge of various aspects of telecommunications. He is a former member of the Advisory Board for the TM Forum, a contributor to industry publications, a frequent speaker at industry conferences, and has served as an expert witness in industry litigation. Rob Rich holds a B.A. in mathematics, and has completed executive programs at the Sloan School, Massachusetts Institute of Technology and INSEAD in Fontainebleau, France.