Customer Experience

  • Webinar: Succeeding in Digitalization with the Power of a 5-dimension Digital Maturity Model

    Title: Succeeding in Digitalization with the Power of a 5-dimension Digital Maturity Model Date: Available On Demand on https://inform.tmforum.org/webinars/succeeding-digitalization-power-5-dimension-digital-maturity-model/   Time: Duration: 1 hour, 7 minutes Summary Digital transformation remains a...
    December 24, 2016
  • The Future of Customer Support Experience

    This represents the replacement of traditional call-center services with revolutionary techniques of using Artificial Agents, Machine Learning, Multi-channel integration and analytics to deliver a seamless and contextual customer experience....
    November 12, 2016
  • Managed BSS/OSS Services – Business Opportunity Mining, The Huawei Advantage

    Published in May 2012 TM Forum Insight Research Magazine on Managed Services Industry Challenges As forward thinking Telecom operators begin to engage thoughts of business improvement activities, they will cease...
    October 18, 2016
  • Outcome Based Outsourcing

    Managed Transformation – A failsafe IT-Business alignment model The age of Communications has opened up new challenges for telecom operators with intensified competition from alternate service providers, i.e. Over The Top, Applications Specific...
    July 15, 2014