Managing Outcomes

CSPs must tie Managed Services Partners (MSPs) to Outcomes. If it’s a service, then surely the scope of expectations must be clear and crisp, however,the outcome of the partnership...

CSPs must tie Managed Services Partners (MSPs) to Outcomes. If it’s a service, then surely the scope of expectations must be clear and crisp, however,the outcome of the partnership forged through a Managed Services contract should constitute smaller modules of objectives clearly stated, timed and fulfilled based on some measures of quality of delivery parameters over the lifetime of the engagement.

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