Webinar: Succeeding in Digitalization with the Power of a 5-dimension Digital Maturity Model

Title: Succeeding in Digitalization with the Power of a 5-dimension Digital Maturity Model Date: Available On Demand on https://inform.tmforum.org/webinars/succeeding-digitalization-power-5-dimension-digital-maturity-model/   Time: Duration: 1 hour, 7 minutes Summary Digital transformation remains a...
Title: Succeeding in Digitalization with the Power of a 5-dimension Digital Maturity Model

Date: Available On Demand on https://inform.tmforum.org/webinars/succeeding-digitalization-power-5-dimension-digital-maturity-model/

 

Time:

Duration: 1 hour, 7 minutes

Summary

Digital transformation remains a hot topic in the communications industry and beyond. However, the lack of a collective company focus or multidimensional integrated effort can lead to wasted time, money and effort.

By leveraging a digital maturity model, companies can develop outcome-oriented roadmaps, with measurable achievement milestones. This, combined with professional services capabilities, will help improve customer experience and revenues.

Webinar takeaways:

  • Why a Digital Maturity Model and metrics are required
  • How to use a Digital Maturity Model and metrics in pre and post-digitalization phases
  • Discuss how digital maturity models can help in defining a roadmap for customer experience and business optimization
  • Outline how to leverage professional services to improve your digital business and digital services
Rob Rich
Managing Director, TM Forum Insights Research
TM Forum

Robert J. (Rob) Rich is Managing Director of the TM Forum’s Transformation Research Center, and TM Forum Insights Group, the Forum’s market research arm. In this position, he is responsible for all facets of the TRC and Insights, and is a regular contributor to the Research portfolio.

Rob Rich has more than 15 years experience in market research and consulting, including 2 years as an independent consultant, 11 years as Executive Vice President of Communications & Networking Research & Consulting for the Yankee Group, and 2 years as Director of Communications Equipment and Services at Dataquest, a research firm subsequently acquired by Gartner Group. In each role, he was responsible for research and consulting on both fixed and wireless network services, equipment, and software for service providers, technology suppliers, and investors. He has also managed research groups covering enterprise networking and enterprise IT applications.

Prior to joining Dataquest, Rob Rich spent 17 years in the computer/networking industry, where he held management positions in communications, professional services, software engineering and information technology strategy. He also served as CIO for a mid-sized retail firm, and divisional systems and programming director for a very large financial services firm.

Rob Rich has extensive knowledge of various aspects of telecommunications. He is a former member of the Advisory Board for the TM Forum, a contributor to industry publications, a frequent speaker at industry conferences, and has served as an expert witness in industry litigation. Rob Rich holds a B.A. in mathematics, and has completed executive programs at the Sloan School, Massachusetts Institute of Technology and INSEAD in Fontainebleau, France.

Categories
Telecom Industry