360 view of Managed Services

The 360 view of Managed Services in New Century: A customer case study Management World Congress, Developing your IT Strategy, May 2012 The Case study shares how an MSP...
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The 360 view of Managed Services in New Century: A customer case study
Management World Congress, Developing your IT Strategy, May 2012

The Case study shares how an MSP rose to the challenges of a customer

– By maintaining an efficient business operations engine to deliver superior quality services and gain more wallet share from customers.

– Creating a strategic partnership to enable the freedom – to – focus on core business ensures quality services delivery in the long term.

– Outlining the total values of Managed Services in the new era and how today’s Managed Services could help the Telecom Operators to go through the transformation for enhancing the competitive edge.

– Overcoming an outdated IT infrastructure support structure and ineffective business operations process to deal with evolution of telecommunication network, mobile business, and market competition.

For more details and reference to the materials, please visit the Tele Management Forum

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